Robocalls and other unwanted calls consistently rank among the top consumer complaints to FCC and FTC.
Robocallers often use a fake caller ID—a practice known as “spoofing”—to disguise their identities and gain credibility. Spoofing schemes have deceived people into providing financial information or buying falsely advertised products, costing them millions of dollars each year.
We looked at what federal agencies are doing to protect consumers. We found the 3 agencies involved are investigating and prosecuting scammers, educating the public, and supporting a new industry-developed system to detect spoofing—scheduled to roll out by year’s end.
Cell phone receiving a call
